Track your order
Sign in with the email you ordered with to see your order and tracking.
Have your order confirmation email? Its "View your order" link opens the same page.
What each status means
- Order received: pending shipment. Your estimated ship window is the one shown on the product page when you ordered; orders ship in the order they were placed.
- Shipped by freight: we follow up as soon as freight is booked, and tracking goes out the business day after pickup. The local delivery depot will contact you ahead of delivery.
- Delivering with a local driver: we’ll call you to schedule.
- Ready for pickup: bring your order number to Sebastopol or Missoula. Pickup is free.
- Delivered: welcome aboard. If anything arrived damaged, we’ll get it resolved quickly.
About freight tracking
Trucks ship by freight, not parcel. Your order page shows the freight shipment’s reference number, which isn’t a clickable tracking link.
The business day after pickup, we send you the tracking details, and the local delivery depot will contact you ahead of delivery to arrange it.
Freight moves through terminals, so tracking updates less often than a parcel, and a slip of a few business days isn’t unusual.
Accessories and parts that ship by parcel show a tracking link on your order page.
Still have a question about your order?
Call or text with your order number and a real person will check on it.