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Getting the crate open

The metal clip tabs holding the crate together need to be bent straight so they pull through their slots.

This is usually quick to sort out. If these steps don’t fix it, call or text us and we’ll get it resolved.

What to do

  1. Wear gloves. The metal clips are sharp.
  2. Use pliers to bend each metal tab straight so it pulls through its slot.
  3. Slide the panels apart.
  4. Follow the uncrating and assembly guide for the rest.

Still not working? If you get stuck, call or text us and we’ll walk you through it on a video call.

Last reviewed November 1, 2026.

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We’ll get it sorted out quickly. Tell us what’s happening and we’ll reply with next steps; if a part is needed, we ship it.

Call or text (707) 329-4442

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Questions? Call or text (707) 329-4442.