Support

Won’t power on

When there are no lights and no response at all, it’s almost always something simple on the power side, starting with the battery switch.

This is usually quick to sort out. If these steps don’t fix it, call or text us and we’ll get it resolved.

What to do

  1. Check that the battery switch on the left underside of the battery box is switched on (up).
  2. Notice how the switch feels. If it feels loose or doesn’t give a firm click, the switch itself may be faulty, so let us know.
  3. Open the battery box and check the small blue fuse and its fuse holder. Make sure the fuse is seated and not blown.

Still not working? If these steps don’t sort it out, call or text us and we’ll get it resolved quickly. We’ll work through it with you by phone or a quick video, and if a part is needed, we ship it.

Last reviewed October 25, 2026.

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Talk to a person

We’ll get it sorted out quickly. Tell us what’s happening and we’ll reply with next steps; if a part is needed, we ship it.

Call or text (707) 329-4442

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Questions? Call or text (707) 329-4442.